Send Email for SCSM 2016 – Service Request

System Center Service Manager 2016 have been released for quite a while now and more and more are starting the upgrade process. As you probably know, the .NET framework has also been bumped to 4.5.1, which effectively means that all solutions made in the old .NET 3.5 Framework also needs to be upgraded. Microsoft have done their part, but all custom solutions needs to be upgraded as well as community solutions. One of those solutions is the popular Send Email  made my Travis Wright for Incident (codeplex project uploaded by Christian Booth)and later adopted to Service Requests by Patrick Sundqvist. For those using the Cireson Portal, you can get my SendEmail task here

We now have an upgraded version which support SCSM 2016. Thanks Patrick for sharing the Service Request project. You can get the version for Incident from Anders Asp very soon. Anders made some improvements to the form that I have adopted in this solution to make them similar:

    • MessageType is now required by default
    • the window is expanded a bit
    • there is a scrollbar in the Message textbox
    • Added spell check

Service Request:

Send Email 2016 Service Request – Technet Gallery


Send Email 2016 Incident – Codeplex (coming soon)

Send Email 2016  – Technet Gallery (coming soon)







Enjoy Smiley

By |2017-03-27T23:08:18+00:00March 27th, 2017|Service Manager (SCSM)|4 Comments

About the Author:

Morten Meisler
Consultant / Developer / Trainer Key areas / products: System Center Service Manager System Center Operations Manager Automation (System Center Orchestrator / Service Management Automation (SMA)) Development: C#.Net, Powershell, SQL, Web development / HTML5 (Javascript,jQuery,CSS,HTML, Wordpress etc.)


  1. daniel July 26, 2017 at 0:44 - Reply

    how can I get rid of deep freeze for my 71 year old grandma, her computer can’t complete windows 10 upgrades, No one knows how this program go ton her computer, and we have been checking around trying to get help

  2. Benj Eliseo August 2, 2017 at 11:59 - Reply

    Hi, this looks fantastic. Just curious though if it allows user to attach a screenshot or anything? Thanks though.

    • Morten Meisler August 7, 2017 at 12:35 - Reply

      No it’s only text. It’s the old solution that has been upgraded with a few modifications.

  3. Morten Meisler
    Morten Meisler August 23, 2017 at 10:33 - Reply

    Still no news about the incident solution..

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