Additional views for User and Group configuration items

In Service Manager we only have one view for User and Group configuration items, and many (including me) want to have views that separate users from groups, external users from Active Directory users and so on. This solution will add six additional views for user and group configuration items.

Active Directory Groups
Active Directory Users
External Users
Service Manager Internal Users
Users with Active Incidents
Users with Active Service Requests

The solution consist of two management packs, and Coretech.ConfigurationItems.Users.Views.xml.

Install steps

  1. Import the management pack into Service Manager
  2. Edit the management pack Coretech.ConfigurationItems.Users.Views and replace <Value>Domain</Value> on line 347 with your internal domain name.
  3. Save and import the management pack Coretech.ConfigurationItems.Users.Views.xml into Service Manager.
  4. Restart the Service Manager Console

You should now have a folder in the Configuration Items area called Users (Advanced) with the six new views.




By | 2014-01-19T20:04:37+00:00 January 19th, 2014|Service Manager (SCSM)|6 Comments

About the Author:

Brian Fahrenholtz


  1. Aengus Moran January 19, 2014 at 23:40 - Reply

    Thank you!

  2. Kenneth Andersen February 17, 2014 at 21:51 - Reply


    Jeg har lige prøvet at installer de har management packs, men hvordan sortere du ? Syntes at f.eks. at External Users viser hele mit AD?


    • Brian Fahrenholtz
      Brian Fahrenholtz February 18, 2014 at 9:05 - Reply

      Hej Kenneth,

      Har du indsat jeres interne Active Directory domain i Coretech.ConfigurationItems.Users.Views.xml filen (Punkt 2)?

      Brian Fahrenholtz

      • Kenneth Andersen May 7, 2014 at 0:02 - Reply

        Ja det skulle jeg have. FQDN

      • Kenneth Andersen May 7, 2014 at 0:05 - Reply

        Dengang jeg skrev FQDN viste jeg allerede at det var forkert, så det ændret jeg til netbios name og nu kører det 🙂

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