SCOM 2012 web console prompts for username and password


I have seen this issue several times, but as I always forget it after I’ve fixed it, I decided to make a blog post about it.

As far as I have learned this issue is due to a Kerberos double-hop. But, fear not! The solution is pretty simple:

Open IIS Manager, go to Operations Manager and click Authentication:




Mark Windows Authentication and then click “Providers…” in the right side




Move up NTLM so it is first.



No restart of the server or IIS is necessary. This action must be performed on all management servers with this issue.

Happy not-being-prompted-for-username-and-password’ing!

By |2013-06-17T15:38:33+01:00June 17th, 2013|Operations Manager (SCOM)|9 Comments

About the Author:

Michael Skov
Yet another guy loving the System Center products. My primary focus is on Operations Manager, which i have worked with for some years now - still loving it.Certifications:Microsoft Certified Solution Expert Private Cloud (MCSE)Microsoft Certified Solutions Associate Windows Server 2008 (MCSA)Microsoft Certified Technology Specialist Windows Server 2008 R2, Server Virtualization


  1. Abdul October 29, 2013 at 14:39 - Reply

    Hi Mike, I have followed your instructions and I’m still getting prompted for credentials. Our setup consists of 4 management servers and 2 web console servers using Windows 2012 servers.

  2. Michael Skov October 30, 2013 at 9:11 - Reply

    Hi Abdul

    Have you changed this on both web console servers?


  3. Biju P February 13, 2014 at 14:36 - Reply

    its really helped for me

  4. Michael Skov February 13, 2014 at 14:42 - Reply

    Hi Biju

    Thanks for visiting. I’m glad I could help.

  5. Davy October 20, 2014 at 5:41 - Reply

    Thanks for this fix! I needed to clear the cache and restart IE first on impacted PC’s in order to get it working…cheers!

  6. Rohit Tyagi October 31, 2014 at 8:29 - Reply

    HI MIchael,

    I am facing the same issue in my environment. The error i am getting while accessing the web console is below:

    Please provide the following information to the support engineer if you have to contact Microsoft Help and Support :

    Microsoft.EnterpriseManagement.Presentation.Security.ConnectionSessionException: Unable to create connection session.

    It just keep asking for the login details and doesnt logs on to the portal.

    Please help.

    Thanks and regards
    Rohit Tyagi

  7. Ian North April 5, 2016 at 12:13 - Reply

    I had this problem. I tried everything suggested on here but none of it worked. I eventually found this page:

    It’s outdated but still applies to an extent. The following is what worked for me:

    My Operations Web Console is on a separate server to the rest of SCOM. I had already added the SCOMSdkSvc SPNs using both NETBIOS name and FQDN of the management servers to the SDK account. I then went to the AD account of the server running the web console, went to the delegation tab and chose “Trust this computer for delegation to specified services only”. I selected “Use any authentication protocol” and pressed the Add button. I put in the SDK service account and chose the two SPNs that appeared.

    With all that in, the OpsMgr web console is now automatically authenticating.

  8. Praymah July 1, 2016 at 8:39 - Reply

    This fixed my issue. Thanks a lot for sharing.

  9. Seth August 24, 2016 at 17:26 - Reply

    I’m configuring the SCOM Dashboard Viewer Web Part, and I ran across your blog suggesting to place NTLM over Negotiate in the IIS settings hosting the Operations Manager Web Console. The blog doesn’t state specifically the reason why you would make these configuration changes or what it solves. What problem does this solve? I’m currently seeing an error message, “Unable to create connection session”.

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