The Service Manager 2012 Integrations Pack includes an activity to create Incidents using a template.


Unfortunately, by default it does not create the incident correctly.

Luckily the Solution is really very easy!


All you need to do is

1. Add the optional field ID

2. Change the value from {0} to IR{0}

This makes sure that the Incident is correctly created.


This method might apply to other classes and activities too