Unknown error creating the Intune connector in Configuration Manager CB

Recently ran into an unknown error while trying to create the Intune connector in ConfigMgr 1602 (and 1606). The error occurred in the “Create Microsoft Intune Subscription Wizard” when trying to Sign in using a Global Admin Azure account.


For those of you who do not understand Danish (yet), the error message is something like “An Unexpected error occurred”.

The GA Azure account is a “service account” and not used to enroll mobile devices. For that reason the account wasn’t assigned an Enterprise Mobility Suite (EMS) license. 

The solution: Assign an EMS license in Azure Active Directory to the Global Admin Azure account and sign-in again. You do not have to add the account to your custom Intune collection.  

About the Author:

Kent Agerlund
Microsoft Regional Director, Enterprise Mobility MVP. Microsoft Certified Trainer and Principal consultant. I have been working with Enterprise client management since 1992. Co-founder of System Center User Group Denmark in 2009. Certified MCITP: Enterprise Administrator, MCSA+Messaing, and much more. Member of: Microsoft Denmark System Center Partner Expert Team The Danish Technet Influencers program System Center Influencers Program.


  1. It seems to me that only a few people have encountered with a similar error. However, I think that the solution is obvious here. We need only the administrator rights.

  2. guarantees September 19, 2016 at 15:09 - Reply

    this is the best article with instructions! I am delighted with your description. everything is crystal clear!

  3. George April 27, 2017 at 4:05 - Reply

    This is still valid in 2017 ! for NDES connector on Win 2016 server, this is the ONLY place I have found the solutions.

    Thank you !

  4. Markus Lindgren May 3, 2017 at 15:52 - Reply

    Thanks,solved my problem!

  5. Numan Zia April 2, 2018 at 17:48 - Reply

    Hey Kent,

    I have the same issue right now and I tried your solution but it didnt work out … when I sign-in it says the user account is signed-in and the only things I can do is clicking again on my signed-in user account, use another account or go back. When I klick on “Back” I get this error like in your screens. The User account I use has global administration permissions and the EMS license + Intune license. Am I missing something? I need really help because it’s the final project of my education job… :S

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