Configuration Manager Current Branch upgrade stuck in downloading

Managing Configuration Manager is like operating a high-speed train with new monthly updates to the Technical Preview build and 3 yearly updates to the production build. No matter how smooth and easy the upgrade process has become, an upgrade is still an upgrade and things can go wrong (read: backup/snapshot first). With the release of Technical Preview 1705 (and now also found in production build 1706), the Configuration Manager Update Reset Tool – CMUpdateReset.exe were released.

The tool will assist if you experience issues with new upgrades/hotfixes stuck in download. You’ll find the tool in .\microsoft configuration manager\cd.latest\smssetup\tools.

I recently had to use the tool during an upgrade, where the state were in downloading for more than 24 hours. Prior to running the tool, navigate to the easysetuppayload folder and take a note of the folder name (the guid).

in my example I ran the following to reset the process where after everything worked like a charm.


Once again, managing an enterprise client environment, just got a lot easier. For more detailed information about the latest features in 1706, refer to the public documentation

By |2017-07-30T15:18:06+00:00July 30th, 2017|Configuration Manager (SCCM), General info|12 Comments

About the Author:

Kent Agerlund
Microsoft Regional Director, Enterprise Mobility MVP. Microsoft Certified Trainer and Principal consultant. I have been working with Enterprise client management since 1992. Co-founder of System Center User Group Denmark in 2009. Certified MCITP: Enterprise Administrator, MCSA+Messaing, and much more. Member of: Microsoft Denmark System Center Partner Expert Team The Danish Technet Influencers program System Center Influencers Program.


  1. Blake July 31, 2017 at 21:52 - Reply

    Great info- If we are trying to get the download for 1706 from 1702 and have this issue, how do we get the tool? Is there a separate release of CMUpdateReset or will we need to install a newer CM release in a VM to grab this file?

  2. Kent Agerlund August 1, 2017 at 6:53 - Reply

    You can use the tool from one of the TP builds if you have TP1705 or later

  3. […] Update Reset Tool […]

  4. Yazid August 7, 2017 at 15:56 - Reply

    Hello Blake,
    I had the same issue updating 1610 to 1702, the installation was tuck in pre-req check or installation, I tried to find this new program through internet but no way, so I created a Virtual Machine with fresh installation of SCCM and I was able to install 1706 on it only for retreiving CMUpdateReset.exe, after that I copied CMUpdateReset.exe in the production SCCM and run it with -FDELETE parameter and finally the program cleaned up my SCCM and successfully download and done the update.
    I shared for you the program so you can solve your issue. enjoy!

  5. Peter August 10, 2017 at 18:24 - Reply

    Nope, no luck, the Reset tool seems to work and resets everything, but the upgrade to 1706 sticks everytime.

    The current error in the Logs is that the Download from Microsoft returns a 404, cannot find the file.

    Has it been pulled?

  6. Tomtom September 7, 2017 at 14:06 - Reply

    Hey Yazid
    Got the same problem as elswhere – CM 1706 stuck at download. Your solution does not work. Starting the cmupdatereset -Toll in an elevated cmd error 0x80131904 could not find sql server instance is the result
    But I havn’t got problems with sql and wsus works fine. What to do? Obviously no one in the net has solution! What to do Im driving mad!

  7. Ahmed October 5, 2017 at 17:38 - Reply

    Help Required!!!

    I have upgraded the CM from 1702 to 1706, after upgrade i m facing issues with OSD.

    Sending error status message
    Error Task Sequence Manager failed to execute task sequence. Code 0x80004005
    (dwRet = ::SetNamedSecurityInfoW ((WCHAR*) pszObjectName, objectType, OWNER_SECURITY_INFORMATION, pOwnerSID, NULL, NULL, NULL)) == ERROR_SUCCESS, HRESULT=80070005 (e:\nts_sccm_release\sms\framework\tscore\utils.cpp,7413)
    Task sequence execution failed with error code 80004005
    Failed to run the last action: Apply OS from:_SMSTSHTTPPS100362 Execution of task sequence failed.The system cannot find the file specified. (Error: 80070002; Source: Windows)
    The execution of the group (Install Operating System) has failed and the execution has been aborted. An action failed.Operation aborted (Error: 80004004; Source: Windows)
    Failed to run the action: Apply OS from:_SMSTSHTTPPS100362 The system cannot find the file specified. (Error: 80070002; Source: Windows)
    Installation of image 1 in package SP10005B failed to complete.. The system cannot find the file specified. (Error: 80070002; Source: Windows)
    Action command line: smsappinstall.exe /app:ScopeId_91C60E7D-EA54-458C-84F9-F6878486716B/Application_6904c662-cff6-46e7-9503-bb9efe9b587b /basevar: /continueOnError:False

  8. Mario September 7, 2018 at 4:44 - Reply

    Hi Ken and all,

    I’m installing 1806 but the update got stuck and now I need to force it to stop. I’m running the CMUpdateReset tool but it throws this error:

    “0x80131500 – Package is in post-replication state. CMUpdateReset.exe cannot reset the update. Please call CSS to resolve the issue.”

    I would like to know if it is possible to stop the package from replicating in order to run the tool successfully.

    I appreciate any help with this



    • Mike Thompson October 26, 2018 at 21:22 - Reply

      I have the same issue but this was when trying to run the pre-req check. Now I am stuck! It seems that it is a coincidence that the new feature for site server high availability was enabled but I have not configured it yet.

      There is a mention in the logs and it is highlighted red

       INFO: Prerequisite rule ‘Domain membership’ will run for easysetup upgrade.
       INFO: The rule ‘Domain membership’ has been run on server ‘Inser Server Name’, skipped.
       INFO: Prerequisite rule ‘Windows Failover Cluster’ will run for easysetup upgrade.
       INFO: Windows Cluster not found on Insert server name.
       Server name; Windows Failover Cluster; Passed
       INFO: Prerequisite rule ‘Pending system restart’ will run for easysetup upgrade.
       INFO: The rule ‘Pending system restart’ has been run on server ‘server name’, skipped.

  9. Mario September 7, 2018 at 5:51 - Reply

    It seems like the service update manager restarted and the update continued after being stuck for a couple hours. What happened is when the update was updating the DB, It lost connection with the DB server and started throwing a bunch of errors on the CMUpdate log. The DB connection was lost for only a few minutes but the update didn’t show signs of continue for a couple hours but it seems to continue where it left it and it is about to finish.

  10. Mike B November 9, 2018 at 20:13 - Reply

    I am running CM 1802 and it is stuck running the prerequisite checker for 1806 and I am attempting to restart the upgrade process by running CMUpdateReset.exe. Has anyone had to run CMUpdateReset.exe against a database that uses a custom port? When I run CMUpdateReset.exe, I use the syntax -S,14444, which is the same format I used during CM installation, but it returns the error “0x80070057 – SQL server FQDN is invalid. Please provide the top level site SQL server FQDN and Database name.” If I remove the custom port from the command line, it times out because it can’t establish a connection to the SQL Server. No other log entries are made. I have no choice in using the SQL custom port.

    Any ideas?

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