We are proud to announce that Coretech’s Configuration Manager 2007 Helpdesk course is ready to launch. The course is based on all the wishes and feedback we have received from customers and earlier students. The training will focus on how Configuration Manager can be used by users in the Helpdesk department. We discuss client installation, troubleshooting, software installation, queries and reports, image installation etc.  For more information contact Kent Agerlund, kea@coretech.dk.

Title: Configuration Manager 2007 Helpdesk training
Duration: 2 days
Material: PowerPoint presentations and hands-on labs
Environment: Microsoft Virtual PC
Trainers: Kent Agerlund, Coretech A/S
Language: English or Danish


  • Configuration Manager 2007 introduction
    • Short introduction to Configuration Manager
    • Configuration Manager client and agent settings
    • Troubleshooting client installation
  • Hardware and Software inventory
    • Using reports
    • Creating and using queries
  • Software distribution
    • Introduction to software distribution
    • Packages
    • Programs
    • Advertisements
    • Collections
    • Troubleshooting software distribution
      • Log files
      • Reports
      • Rerun advertisements
  • Remote tools
    • Using remote tools
  • Image Deployment
    • Short introduction to image deployment.
    • Prestaging computers
    • Troubleshooting image deployment