Installation

Q: Which rights does the account running the Application Pool need?

A: The account running the Application Pool must be member of the “Operations Manager Read-only Operators” group in SCOM. Furthermore, the account needs write permission to the CTOMDashboard folder

 

Q: What are the prerequisites?

A: The SCOM Operations Console and Internet Information Services must be installed on the server

 

Q: When i install, i receive “1001 . Object reference not set to an instance of an object”

A: You might receive this when using another website than the Default Web Site when installing. Please use the Default Web Site until a solution is in place

 

Compatibility

Q: Can the Coretech Dashboard be viewed in other browsers than Internet Explorer?

A: Yes. However, no other version than Internet Explorer is currently supported

 

Q: Is Coretech Dashboard compatible with Operations Manager 2007 R2?

A: No, the version must be at least Operations Manager 2012 RTM

 

Configuration

Q: What is the default refresh interval?

A: 30 seconds

 

Q: How do I change the refresh interval?

A: Open the Web.config file located in C:\inetpub\wwwroot\CTOMDashboard. Search for “Refresh Interval” and change the value

 

Q: How to I change management server?

A: Open the Web.config file located in C:\inetpub\wwwroot\CTOMDashboard. Search for “OMServer” and change the value to the new management server

 

Q: I want to move the application to another server, what do I do?

A: Install the application on the new server and configure it. Copy the content from C:\inetpub\wwwroot\CTOMDashboard and paste it into the C:\inetpub\wwwroot\CTOMDashboard folder on the new server

 

Q: How do I exit Edit Mode?

A: Reload/refresh the page to exit Edit Mode

 

Q: What is the optimal page width?

A: 1920, 1280 or 640

 

Q: How to I open a specific web page?

A: Use http://DashboardWebPage/?Config=TheNameOfTheConfigFile

 

Q: How do I use UTC time instead of Local Time?

A: Open the Web.config file located in C:\inetpub\wwwroot\CTOMDashboard. Search for “UseLocalTime” and change the value to “True”

 

Q: How do I change my logo?

A: Copy the logo file into the C:\inetpub\wwwroot\CTOMDashboard\img folder. The file must be named logo.png

 

Q: Which file types are accepted for a logo?

A: Only .png files are accepted

 

Q: What should the hight of the logo file be?

A: For optimal visualization, the logo file should be 100 in height

 

Q: How can I limit who has access to Edit Mode?

A: It is currently not possible to limit access to Edit Mode

 

Q: Which permissions do I need to save new dashboards?

A: You must have “Modify” permissions to the “config” folder located in C:\inetpub\wwwroot\CTOMDashboard

 

Errors

Q: When I search for an object, nothing is found

A:  At least two characters must be entered when searching

 

Q: Which wildcards can I use when searching for an object/group?

A: The following wilcards are supported: * % _

 

Q: All my boxes are black

A: Make sure the Operations Console is installed on the server running the application. Also, the name of the management server might be incorrect. This can be changed by opening the Web.config file located in

C:\inetpub\wwwroot\CTOMDashboard. Search for “OMServer” and confirm the name of the management server

 

Q: I am using Coretech Dashboard in Google Chrome and my page looks wrong

A: Use Control + F5 to see/apply the new configuration

 

Q: I receive a “failed” message when i try to delete a configuration

A: A fix to this will  be available in the next version. As a workaround, go to C:\inetpub\wwwroot\CTOMDashboard\config and delete the .cfg file

 

Q: I cannot open Diagram View when I click a Distributed Application from the Dashboard

A: Open Default.aspx in C:\inetpub\wwwroot\CTOMDashboard and change the following line (line 7):  <meta http-equiv=”X-UA-Compatible” content=”IE=10″> to  <meta http-equiv=”X-UA-Compatible” content=”IE=9“>

 

Q: I receive the following error when opening the Dashboard:

Server Error in ‘/SCOMDashboard’ Application. ——————————————————————————–

Configuration Error Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: Unrecognized attribute ‘targetFramework’. Note that attribute names are case-sensitive.

Source Error:

Line 15: Line 16: <system.web> Line 17: <compilation debug=”true” targetframework=”4.0″> Line 18: Line 19: <authentication mode=”Windows”> Source File: C:inetpubwwwrootSCOMDashboardweb.config Line: 17 ——————————————————————————– Version Information: Microsoft .NET Framework Version:2.0.50727.5456; ASP.NET Version:2.0.50727.5456</authentication></compilation></system.web>

A: Please check the identity of the SCOMDashboad Application Pool – it must be running with an account which have permissions to Operations Manager

 

Miscellaneous

Q: How do I make a backup of my configurations?

A: All configuration files are stored in the C:\inetpub\wwwroot\CTOMDashboard\config folder