Configure Coretech Application E-Mail Approval tool to always use the fallback mail

As you can read in this blog post – we recently released a new version of our E-Mail approval tool. One of the new features in the tool is to configure a fallback address. You can either specify a Manager as the approver or a fallback group like Servicedesk. In order to configure the tool to always use the fallback address follow these steps:

  1. Open C:\Program Files (x86)\coretech\Coretech Application Approval Service
  2. Edit the CM_AppReqListen.exe.config.xml file
  3. Find the Section in called <setting name="UseManager" serializeAs="String">


  4. Change <value>True</value> to <value>False</value>


  5. Save and close the file
  6. Restart the Coretech CM Application Request Listener service


By | 2013-10-15T14:50:00+00:00 October 15th, 2013|Configuration Manager (SCCM), General info, Tools|12 Comments

About the Author:

Kent Agerlund
Microsoft Regional Director, Enterprise Mobility MVP. Microsoft Certified Trainer and Principal consultant. I have been working with Enterprise client management since 1992. Co-founder of System Center User Group Denmark in 2009. Certified MCITP: Enterprise Administrator, MCSA+Messaing, and much more. Member of: Microsoft Denmark System Center Partner Expert Team The Danish Technet Influencers program System Center Influencers Program.


  1. Malik December 10, 2013 at 21:04 - Reply


    Do you have any step by step guides or can refer me to some web site. I am installing the same.
    I used to follow Nial’s Windows-Noob guides but I can’t see the topics for Android, IOS, Windows, Windows Phone etc.

  2. MASING July 2, 2014 at 8:49 - Reply


    I have configured to use only FallBack approver to approve/deny the request. However, no email is being triggered to fallback approver. Also, when I directly open the website, it shows nothing except headers.
    It also state below:
    Unable to retreive groups, that the user: is a member ofObject reference not set to an instance of an object.DC=XXXX,DC=XYX

  3. Eddie Rio July 22, 2014 at 16:06 - Reply

    Hi Guys,
    Thanks for the AMAZING tool. I was able to redirect the email from the manager to the fall back mail, but the only problem is that doesn’t work if I use a “group” mail only works if I specify one email account. Is this the desire behavior? Is it supposed to work with a “group” mail also?
    Thanks again for all your hard work, really appreciate.

  4. haribo48 September 17, 2014 at 18:11 - Reply

    Hi All,
    Very interesting posts/tool. I’ve got this installed on a Server 2008 R2 box, the requests come through to the CTAA IIS website but do the emails dont seem to work for the fallback approver or requestor

    I’d be very grateful if someone had a step by step config guide and any pre-requisite or IIS settings that need applying to get the email to work.

    Thanks in advance

  5. Tomasz November 14, 2014 at 13:55 - Reply

    I have a problem with following things below:
    1st – once i will request some software via SCCM Application Catalog i have got an email saying that some user requested some some software what is fine but once when i click on one of the hyperlink as “This Request or All Requests” Application Approval shows up but i don’t see any software listed on this website to deny or approve. Can you help with this?

  6. Andrew January 29, 2015 at 22:48 - Reply

    The problem I am having is the “approve” or “deny” buttons don’t work. There isn’t a link attached to them. Not sure how to fix that. Some help would be very appreciated.

    • Kitt March 19, 2015 at 13:13 - Reply

      Same Problem here I am gettting everything fine approver is getting the mail but not able click “Approve” or “Deny” which fails the whole idea.

      Please help

      Thanks in adv

  7. Klim March 23, 2015 at 9:22 - Reply

    Application Approval shows up but i don’t see any software listed on this website to deny or approve. Can you help with this?

    Sccm 2012 R2 (RUS) 5.00.7958.1501 (cu4)

  8. Ed December 15, 2015 at 12:02 - Reply

    Same problem – the approvals website does not show any software.
    Using the latest SCCM 2012 R2 SP1 release.

  9. Doris C. Graham December 16, 2015 at 4:28 - Reply

    I used to follow Nial’s Windows-Noob guides but I can’t see the topics for Android, IOS, Windows.
    please give more details on this.Thạnk you so much!

  10. David LaPole January 31, 2018 at 18:34 - Reply

    Love the use case, I have it working in our SCCM environment. Is there a way to change the Email Template the is sent out as the response to an Approve or Deny.

    Example of email below

    The application WFBS-Laptop has been Denied by SCH\SCCMAdmin
    The following comment was added:

    Send on behalf of the SCCM team.

    Privileged/Confidential Information may be contained in this message.
    If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy nor deliver this message to anyone

    In such case, you should destroy this message and kindly notify the sender by replying this email.

  11. David LaPole January 31, 2018 at 18:38 - Reply

    Never mind I found it… 🙂

    It is in the TemplateManger.htm file located in the install directory.

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