Configure Coretech Application E-Mail Approval tool to always use the fallback mail

As you can read in this blog post – we recently released a new version of our E-Mail approval tool. One of the new features in the tool is to configure a fallback address. You can either specify a Manager as the approver or a fallback group like Servicedesk. In order to configure the tool to always use the fallback address follow these steps:

Open C:\Program Files (x86)\coretech\Coretech Application Approval Service
Edit the CM_AppReqListen.exe.config.xml file
Find the Section in called <setting name="UseManager" serializeAs="String">
Change <value>True</value> to <value>False</value>
Save and close the file
Restart the Coretech CM Application Request Listener service

By Kent Agerlund|2013-10-15T14:50:00+01:00oktober 15th, 2013|Configuration Manager (SCCM), General info, Tools|12 Comments

Om forfatteren: Kent Agerlund

Microsoft Regional Director, Enterprise Mobility MVP. Microsoft Certified Trainer and Principal consultant. I have been working with Enterprise client management since 1992. Co-founder of System Center User Group Denmark in 2009. Certified MCITP: Enterprise Administrator, MCSA+Messaing, and much more. Member of: Microsoft Denmark System Center Partner Expert Team The Danish Technet Influencers program System Center Influencers Program.

12 kommentarer

Malik december 10, 2013 af 21:04

Hi,

Do you have any step by step guides or can refer me to some web site. I am installing the same.
I used to follow Nial’s Windows-Noob guides but I can’t see the topics for Android, IOS, Windows, Windows Phone etc.
MASING juli 2, 2014 af 8:49

Hi,

I have configured to use only FallBack approver to approve/deny the request. However, no email is being triggered to fallback approver. Also, when I directly open the website, it shows nothing except headers.
It also state below:
Unable to retreive groups, that the user: is a member ofObject reference not set to an instance of an object.DC=XXXX,DC=XYX
Eddie Rio juli 22, 2014 af 16:06

Hi Guys,
Thanks for the AMAZING tool. I was able to redirect the email from the manager to the fall back mail, but the only problem is that doesn’t work if I use a “group” mail only works if I specify one email account. Is this the desire behavior? Is it supposed to work with a “group” mail also?
Thanks again for all your hard work, really appreciate.
haribo48 september 17, 2014 af 18:11

Hi All,
Very interesting posts/tool. I’ve got this installed on a Server 2008 R2 box, the requests come through to the CTAA IIS website but do the emails dont seem to work for the fallback approver or requestor

I’d be very grateful if someone had a step by step config guide and any pre-requisite or IIS settings that need applying to get the email to work.

Thanks in advance
Tomasz november 14, 2014 af 13:55

Hi,
I have a problem with following things below:
1st – once i will request some software via SCCM Application Catalog i have got an email saying that some user requested some some software what is fine but once when i click on one of the hyperlink as “This Request or All Requests” Application Approval shows up but i don’t see any software listed on this website to deny or approve. Can you help with this?
Andrew januar 29, 2015 af 22:48

Hi,
The problem I am having is the “approve” or “deny” buttons don’t work. There isn’t a link attached to them. Not sure how to fix that. Some help would be very appreciated.
- Kitt marts 19, 2015 af 13:13
  
  Same Problem here I am gettting everything fine approver is getting the mail but not able click “Approve” or “Deny” which fails the whole idea.
  
  Please help
  
  Thanks in adv
Klim marts 23, 2015 af 9:22

Application Approval shows up but i don’t see any software listed on this website to deny or approve. Can you help with this?

Sccm 2012 R2 (RUS) 5.00.7958.1501 (cu4)
Ed december 15, 2015 af 12:02

Same problem – the approvals website does not show any software.
Using the latest SCCM 2012 R2 SP1 release.
Doris C. Graham december 16, 2015 af 4:28

I used to follow Nial’s Windows-Noob guides but I can’t see the topics for Android, IOS, Windows.
please give more details on this.Thạnk you so much!
David LaPole januar 31, 2018 af 18:34

Love the use case, I have it working in our SCCM environment. Is there a way to change the Email Template the is sent out as the response to an Approve or Deny.

Example of email below

The application WFBS-Laptop has been Denied by SCH\SCCMAdmin
The following comment was added:

Send on behalf of the SCCM team.

Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy nor deliver this message to anyone

In such case, you should destroy this message and kindly notify the sender by replying this email.
David LaPole januar 31, 2018 af 18:38

Never mind I found it… 🙂

It is in the TemplateManger.htm file located in the install directory.