Configuration Manager Support Center

Microsoft just released a Configuration Manager Support Center tool in beta on connect.microsoft.com. The Support Center is perfect for troubleshooting clients and collecting client data. There is two tools and some PowerShell cmdlets in the support Center.

The data collection tab in the support center, will allow you to collect data from a client (local and remote) and store the information in a zip file. The zip file can be opend in the Support Center Viewer for troubleshooting.

A view of the local content on a client from the Content tab

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Viewing and changing log settings from the Logs tab. Notice the Debug and Verbose log options.

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After the gathering process, you’ll be prompted to save the data collection file. Use System Center Support Center Viewer to view the collected data and start the troubleshooting. Below are a few examples of what you can see in the Configuration Manager Support Center Viewer.

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You can open log files from the Logs tab

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Look at local policies

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Perform some basic troubleshooting of the client connectivity to the infrastructure.

Happy client troubleshooting and join the ConfigMgr Open beta program to download the tool

By | 2014-02-05T00:07:08+00:00 February 5th, 2014|Configuration Manager (SCCM), General info|2 Comments

About the Author:

Kent Agerlund
Microsoft Regional Director, Enterprise Mobility MVP. Microsoft Certified Trainer and Principal consultant. I have been working with Enterprise client management since 1992. Co-founder of System Center User Group Denmark in 2009. Certified MCITP: Enterprise Administrator, MCSA+Messaing, and much more. Member of: Microsoft Denmark System Center Partner Expert Team The Danish Technet Influencers program System Center Influencers Program.

2 Comments

  1. Tom May 23, 2014 at 10:06 - Reply

    Kent,

    Is there a list of ports that this tool requires for remote connections?
    Thanks!

    T.

  2. Mike June 17, 2016 at 18:16 - Reply

    Kent,

    Is there a log file for this tool itself? I am seeing a WMI fatal error while trying to collect WMI records. It collects information for about 10 minutes, then displays Fatal Error collecting WMI records. The repository checks out as consistent. Antivirus has been unloaded to prevent blocks.

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