As you can read in this blog post – we recently released a new version of our E-Mail approval tool. One of the new features in the tool is to configure a fallback address. You can either specify a Manager as the approver or a fallback group like Servicedesk. In order to configure the tool to always use the fallback address follow these steps:

  1. Open C:\Program Files (x86)\coretech\Coretech Application Approval Service
  2. Edit the CM_AppReqListen.exe.config.xml file
  3. Find the Section in called <setting name="UseManager" serializeAs="String">

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  4. Change <value>True</value> to <value>False</value>

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  5. Save and close the file
  6. Restart the Coretech CM Application Request Listener service

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