Where are my Software Update state messages

My experienced ConfigMgr 2007 administratos are wondering how it can be that Software Update compliance reports are not showing states like “Waiting for Maintenance Windows” but only Enforcement State unknown or Compliant. The answer to that question can be found in the State Message detail settings for the software update deployment. By default only Error and success messages are reported. Example 1 – using the default software update state details settings:   Example 2 – Software Update deployment configured to send all state messages :   Controlling the state message detail level The correct way to configure the state message [...]

SCO 2012 / SCSM 2012: Using Create Incident With Template

  The Service Manager 2012 Integrations Pack includes an activity to create Incidents using a template. Unfortunately, by default it does not create the incident correctly. Luckily the Solution is really very easy!   All you need to do is 1. Add the optional field ID 2. Change the value from {0} to IR{0} This makes sure that the Incident is correctly created. This method might apply to other classes and activities too