Brian Fahrenholtz

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So far Brian Fahrenholtz has created 13 blog entries.

How many Incident Requests are resolved within the same day?

Do you use System Center Service Manager, and do you or your boss want to know how many Incident Requests the support team are resolving within the same day as it was created? If yes, then you are on the right blog post. Run the query below against the Data Warehouse database DWDataMart, and you will get a monthly trend report on resolved Incident Requests. Configure variables in the Query There are two variable in the Query you need to configure before you run it. SET @Year = 2014; define the year the request was resolved SET @Supportgroup = '1. [...]

By | 2014-12-05T08:20:00+00:00 December 5th, 2014|Service Manager (SCSM)|0 Comments

SCSM2012: The data warehouse registration failed

If you get the error "The data warehouse registration failed", when you try to register Service Manager with a Service Manager Data Warehouse server, it's maybe caused by the data and time formats settings for the service account on the Data Warehouse Management Server. Go to the Data Warehouse Management Server and log on with the service account, then set the data and time formats to English (United States) and log off. On the Service Manager Management Server, try to register with Service Manager Data Warehouse again. Hopefully this modification has solved the problem.

Change TimeZone on mailboxes

Do you have one or more mailboxes running in a wrong TimeZone on your Office 365 or Exchange environment? Don't worry it is easy to fix, and I will show you how do to it. Follow this blog post and you will learn how to see current TimeZone on a mailbox, how to change it, and how to changes TimeZone on all mailboxes.

By | 2017-08-21T21:18:34+00:00 October 28th, 2011|Office 365|2 Comments

Adding Exchange attributes to AD in an Office 365 with SSO environment

If you running Office 365 with Single Sign-on in a newly created Active Directory domain without an on-premise Exchange installation, you will missing the Exchange attributes. The Exchange attributes enable you to manage the exchange parameters on distribution list and mail enabled users through the Active Directory Users and Computers snap-in.

By | 2011-10-20T15:43:09+00:00 October 20th, 2011|Office 365|0 Comments

Add AD user accounts to the SBS Console

When you create AD user accounts through Active Directory Users and Computers, they don’t appear in the SBS Console. And therefore it is not possible to manage them from the Console. Run this VB script to add user accounts to the SBS console. Be sure to define the OU location for your users before running the script. The script don't add disabled accounts. [crayon-59c529b459520203387125/] Thanks to Jakob for providing me the code samples.

By | 2011-01-27T13:52:01+00:00 January 27th, 2011|Scripting & Development|5 Comments